Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
● Maintain merchant / partner technical solution articles & guides. Report, track/follow up and escalate recurring technical issues.
● Coordinate with merchants to provide appropriate feedback on issues.
● Perform necessary tests on merchant websites or plugins to ensure proper functioning.
● Monitors, plans and assigned shifts and helps the Integration Support Engineers in multiple locations.
● Assist in the product awareness journey and identify needs. Manage the assigned internal roles for the team given by the line manager.
● Finish any side project given by the line manager related to enhancing the integration experience, product awareness, or merchant onboarding journey.
● Engage in activities/processes initiated by the line manager to enhance the work environment for other teams.
● Adhere to team values and routines and perform any tasks and duties as assigned by the line manager
Yêu cầu
● Software Development experience preferably in PHP and Java Strong understanding of web-based applications and technologies
● Good knowledge of e-commerce platforms - Magento, Open Cart, WooCommerce etc Proficient in using issue tracking tools like FreshDesk, Redmine, etc
● Proficient in using version control systems like Git, SVN etc
● Excellent oral and written communication skills in English
● Prior experience working in distributed teams, that operate 24 x 7 x 365 Passion to deal with customers
● Comfortable working remotely with minimal supervision
● Objective driven with strong work values to finish the daily work assigned. Roles and Key KPIs
● Ability to work independently as well as within Team. Resolving merchant inquiries in accordance with the agreed daily targets.
● Educating the merchants directly or through producing solution articles or content.
● Following through solving merchant inquiries and escalations.
● Proposing solutions to solve repetitive inquiries.
● Ensure data integrity through following the best practices and capturing the necessary data.
● Follow the team approved SLAs.
● Have 80% or more in periodically applied assessments.
● Follow the Customer Support/Success Policy.
● Follow the instructions and guidelines supplied in the Technical Support Handbook
Quyền lợi
• Attractive salary up to 50M + 13th-month salary bonus
• Young and dynamic working environment.
• Chance to experience the sales process in an IT company.
• Chance of learning in the professional environment.
• Chance of working directly with clients and improving skills.
• Salary review 2 times/year or on an excellent performance
• The company's labor policy is completely under Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holiday, etc.)
Thông tin khác
Địa điểm làm việc
- Hà Nội: Nguyễn Cơ Thạch, Nam Từ Liêm
Thời gian làm việc
Position Type/Expected Hours of Work: These are full-time positions, and regular hours
of work and days are Sunday through Thursday, 8:00 a.m. to 5 p.m.; however, this position
can regularly require long hours and frequent weekend work
Thông tin chung
- Ngày hết hạn: 19/03/2025
- Thu nhập: 45 - 50 triệu
