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Mô tả công việc
We are looking for two Technical Support Specialists to resolve customer technical issues of moderate complexity in a timely and effective fashion. The work involves researching, testing, and replicating issues, as well as reviewing technical documentation and existing solutions, or devising workarounds and escalating true product issues to our Escalations team.
Preferred Skills & Qualifications
• Scripting (PowerShell and/or Bash)
• Database (SQL and/or MongoDB)
• Microsoft MSP/MCSA/MSCE
• CompTia A+, Network+, Security+
Yêu cầu
• Fluent English (excellent skills for both spoken and written)
• Minimum 2 year experience in similar role
• Technical troubleshooting and issue documentation
• Experience of installation, configuration and troubleshooting of Windows Desktop, Mac and Android operating systems
• Good understanding of software deployment and disk imaging solutions
• Strong knowledge of firewalls, anti-virus and encryption products
• Understanding of LAN/WAN networking configuration
• Experience of writing and using basic database queries
• Experience with one or more CRM or ticket tracking systems
• Customer service - effectively communicate both verbally and written
• Initiative, tenacity, and a passion for supporting customers
• Ability to prioritize and manage a high workload within a fast paced environment
• Able to work independently whilst also contributing to the team
Quyền lợi
13th month salary and performance bonus twice per year
Premium health insurance and life insurance for the whole company
Travel opportunities (business trip to Canada and company trip to ASEAN countries)
Thông tin chung
- Ngày hết hạn: 19/04/2019
- Thu nhập: 1200 - 2000
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents. Our Persistence technology is embedded into the core of over a billion endpoints. Once activated, it provides you with your comprehensive visibility into all of your devices enabling you to confidently manage mobility, investigate potential threats, and take action if a security incident occurs. Most importantly you can apply remote security measures to protect each device and the data it contains. No other technology can do this. Today, our security-as-a-service solutions protect millions of computers worldwide with subscribers who range from individuals to the largest public and private sector organizations. Our head office is in Vancouver Canada, with regional offices in Austin, Texas, Reading, UK, and Ho Chi Minh City, Vietnam. We do our best to build a professional and friendly working environment with over about 100 team members in Vietnam. We provide an attractive compensation and benefit package, we care on your family and provide a Health and Accident Insurance program to your spouse and children. We celebrate our wins in our large common areas where we hold hackathons, end of quarter celebrations, and monthly socials. We believe in a good work / life balance which is reflected in our annual leave and a flexible working time. To learn more about what it's like to work at Absolute, visit the careers section of our website at
www.absolute.com or...
Quy mô công ty
Từ 101 - 500 nhân viên
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