Technical Support specialist
Public Bank Vietnam- Thanh Xuan BranchĐịa điểm làm việc: Hà Nội
Hết hạn: 15/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Job Description
Technical Support Specialist is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking a highly skilled Technical Support to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance with a strong focus on hardware and software configuration, including specific technologies like Exadata, Oracle PCI, Oracle Linux, and more, for our core banking system.
Your role & responsibilities
General Duties:
1) General
Provide technical support and assistance to end-users and internal teams.
Troubleshoot and resolve software and hardware-related issues.
Document support requests and resolutions.
2) Technical Support
Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA.
Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.
Collaborate with cross-functional teams to resolve technical challenges.
3) Documentation
Document hardware and software configurations, support processes, and technical solutions.
Maintain comprehensive records of support requests and configurations.
4) Administrative
Follow the policies and procedures of the bank, including adherence to IT security protocols.
5) Policy
Ensure compliance with the bank's IT policies and standards.
Promote a secure computing environment and IT security best practices.
Your skills & qualifications
Technical Requirements:
Proficiency in troubleshooting hardware and software issues.
Experience with hardware and software installations, configurations, and maintenance, including infrastructure hardware components like Exadata and Oracle PCI, and operating systems such as Oracle Linux.
Knowledge of relevant technology stack components above for hardware and software support.
Familiarity with hardware and software configuration mentioned in our technology stack, including Oracle Linux.
Strong problem-solving skills and the ability to deliver high-quality support.
Qualifications:
Previous experience as a Technical Support Specialist, with expertise in hardware and software configuration, preferably in the banking or financial services industry. Ability to learn with an overall course average of good or above for Fresher level.
Proficiency in the relevant technology stack components, particularly hardware and software, including Exadata, Oracle PCA, and Oracle Linux.
Strong analytical and problem-solving skills.
Excellent communication skills and the ability to assist end-users effectively.
Detail-oriented with a commitment to delivering high-quality technical support.
Knowledge of IT security best practices.
A proactive and positive attitude, with a willingness to adapt to new hardware and software technologies and processes.
Benefits for you
Outstanding career development opportunities
High performance & dynamic working environment
Great employment benefits
Negotiate
Insurance Coverage
Allowance & additional salary payment
Salary Review Annually
18 days full paid leave per year
Training & Development
Annually Health Checkup
Technical Support Specialist is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking a highly skilled Technical Support to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance with a strong focus on hardware and software configuration, including specific technologies like Exadata, Oracle PCI, Oracle Linux, and more, for our core banking system.
Your role & responsibilities
General Duties:
1) General
Provide technical support and assistance to end-users and internal teams.
Troubleshoot and resolve software and hardware-related issues.
Document support requests and resolutions.
2) Technical Support
Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA.
Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.
Collaborate with cross-functional teams to resolve technical challenges.
3) Documentation
Document hardware and software configurations, support processes, and technical solutions.
Maintain comprehensive records of support requests and configurations.
4) Administrative
Follow the policies and procedures of the bank, including adherence to IT security protocols.
5) Policy
Ensure compliance with the bank's IT policies and standards.
Promote a secure computing environment and IT security best practices.
Your skills & qualifications
Technical Requirements:
Proficiency in troubleshooting hardware and software issues.
Experience with hardware and software installations, configurations, and maintenance, including infrastructure hardware components like Exadata and Oracle PCI, and operating systems such as Oracle Linux.
Knowledge of relevant technology stack components above for hardware and software support.
Familiarity with hardware and software configuration mentioned in our technology stack, including Oracle Linux.
Strong problem-solving skills and the ability to deliver high-quality support.
Qualifications:
Previous experience as a Technical Support Specialist, with expertise in hardware and software configuration, preferably in the banking or financial services industry. Ability to learn with an overall course average of good or above for Fresher level.
Proficiency in the relevant technology stack components, particularly hardware and software, including Exadata, Oracle PCA, and Oracle Linux.
Strong analytical and problem-solving skills.
Excellent communication skills and the ability to assist end-users effectively.
Detail-oriented with a commitment to delivering high-quality technical support.
Knowledge of IT security best practices.
A proactive and positive attitude, with a willingness to adapt to new hardware and software technologies and processes.
Benefits for you
Outstanding career development opportunities
High performance & dynamic working environment
Great employment benefits
Negotiate
Insurance Coverage
Allowance & additional salary payment
Salary Review Annually
18 days full paid leave per year
Training & Development
Annually Health Checkup
Nộp hồ sơ liên hệ
Public Bank Vietnam- Thanh Xuan Branch
Giới thiệu công ty
Xem trang công ty
Public Bank Vietnam (PBVN) là ngân hàng 100% vốn nước ngoài thuộc sở hữu của Public Bank Berhad, Malaysia, một trong những Ngân hàng hàng đầu Malaysia về kết quả hoạt động kinh doanh và quản trị bền vững, nhất quán. Public Bank Vietnam được chuyển đổi từ Ngân hàng liên doanh VID Public - một trong những ngân hàng liên doanh đầu tiên tại Việt Nam, được thành lập ngày 25 tháng 3 năm 1992 với tỷ lệ vốn góp 50:50 giữa Ngân hàng Đầu tư và Phát triển Việt Nam (BIDV) và Public Bank Berhad, Malaysia. Trải qua hơn 31 năm hoạt động hiệu quả tại Việt Nam, hiện nay Public Bank Vietnam đã mở rộng mạng lưới lên 40 chi nhánh và phòng giao dịch (PGD) tại các tỉnh và thành phố chính của Việt Nam.
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