Technical Support Specialist (yêu cầu tiếng Trung/Anh)

Salary: 30 - 46 million VND
Location: Need to base in Bac Ninh. Client office support on demand + work from home if no client support requirement
Language: Chinese speaking is a must.
Working hour & days: Flexible, non-fixed working hour arrangement. You are required to be on-site to support the client whenever needed. When there is no client demand, there is no need to report to the office; you can work from home when not on a business trip. However, when the client has a requirement (including weekends), you must fully accommodate the client's schedule and provide support. In addition, short-term business trips may be relatively frequent (2-3 trips per month, each lasting 1-3 days or up to a week).
Job title: Robotics Technical Support Engineer - Vietnam
Job Responsibilities
Responsible for on-site support during the warranty period and resolution of quality issues for robotic services.
Responsible for customer service and case handling for out-of-warranty robots.
On-site safety risk assessment and safety officer management.
Customer communication and on-site emergency handling.
Arrangement and usage management of equipment, tools, and auxiliary materials.
Responsible for providing technical guidance and support to customers.
Responsible for on-site work feedback and summary reports.
Assist manufacturing and quality units in on-site problem solving and follow-up.
Qualifications
University degree above. Major related with electrical. Condition may be relaxed for outstanding rich experience people.
Minimal 2 years Robot work experience.
Familiar
Robot technology quality, skilled in Kuka robotics is plus.
Fluent in Chinese, and English can be used for work is a plus.
Good team player.
Good communication interpersonal skills. Strong learning ability.