The Myst Dong Khoi Hotel - Guest Experience Manager
Silverland Hospitality - The Myst Dong Khoi Hotel
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/09/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 2 - 3 năm
Mô tả công việc
Scope of job: To assist the hotel in delivering a heart touching service during guests stay with us including Rooms and Food & Beverage products.
Main Duties:
Conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Ensure and provide upscale, professional and high class guest service experiences.
Work closely with F&B Team to drive food and beverage experience at the Lounge and Restaurant, service standards and new concepts to deliver unique experience ahead of the competition.
Prepare welcome cards with General Manager's Signature for VIPs and ensure them receive special attention.
Handle guest complaints and refer them as necessary, follows up on corrective action.
Respect and handle promptly to guests' requirements and inquiries...
Oversee and coordinate all arrivals and departures of special guests.
Coordinate and manage communication between guests and employees as well as follow up to ensure guest satisfy.
Promote all amenities, conveniences and programs offered.
Direct, coach and manage GEM team to ensure all standards and operating procedures are running smooth.
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Seek out opportunities to create outstanding and unique guest experiences
Work with departmental managers to ensure processes are executed by employees who interact with our guests.
Oversee and implement Hotel Guest Experience initiatives and ideas, looking for new and innovative ways to provide heart touching service.
Oversee VIP guests, arrivals and departures and welcome guests with personal service.
Liaise and build relationships with guests, using hotel loyalty management system to track their preferences.
Main Duties:
Conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Ensure and provide upscale, professional and high class guest service experiences.
Work closely with F&B Team to drive food and beverage experience at the Lounge and Restaurant, service standards and new concepts to deliver unique experience ahead of the competition.
Prepare welcome cards with General Manager's Signature for VIPs and ensure them receive special attention.
Handle guest complaints and refer them as necessary, follows up on corrective action.
Respect and handle promptly to guests' requirements and inquiries...
Oversee and coordinate all arrivals and departures of special guests.
Coordinate and manage communication between guests and employees as well as follow up to ensure guest satisfy.
Promote all amenities, conveniences and programs offered.
Direct, coach and manage GEM team to ensure all standards and operating procedures are running smooth.
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Seek out opportunities to create outstanding and unique guest experiences
Work with departmental managers to ensure processes are executed by employees who interact with our guests.
Oversee and implement Hotel Guest Experience initiatives and ideas, looking for new and innovative ways to provide heart touching service.
Oversee VIP guests, arrivals and departures and welcome guests with personal service.
Liaise and build relationships with guests, using hotel loyalty management system to track their preferences.
Yêu cầu công việc
- Có kinh nghiệm vị trí tương đương ít nhất 2-3 năm
- Tiếng anh giao tiếp lưu loát
- Tiếng anh giao tiếp lưu loát
Quyền lợi được hưởng
Competitive salary
Social Insurance
Productivity bonus
Training
Others as Hotel's policy: Daily Meal, AL, 13th bonus...
Social Insurance
Productivity bonus
Training
Others as Hotel's policy: Daily Meal, AL, 13th bonus...
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
17/[protected info]
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
17/[protected info]
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/09/2024
Giới thiệu công ty
Xem trang công ty
Silverland Hotels & Spas' history can be traced back more than three decades, to a time when Vietnam was opening its doors once more to the outside world. The Nguyen family saw two distinct opportunities during this time. The first was to build a successful business providing lodgings to the ever-growing number of foreigners visiting central Saigon. The second was to ensure that each of these visitors received the very warmest Vietnamese welcome.
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