Mô tả công việc
Manage ticketing operations: handle flight bookings, ticket issuance, reissue, and refund processes via GDS.
Ensure accuracy of fare calculations, taxes, ticket conditions, and compliance with airline policies.
Handle schedule changes, cancellations, and irregular operations (IRROPs).
Coordinate with airlines, internal teams, and partners to ensure smooth service delivery, while maintaining strong relationships with travel trade partners.
Assist in negotiating discount rates and commercial agreements to support and drive sales performance.
Monitor the effectiveness of incentive and discount schemes through regular performance reviews to maximize results.
Provide timely updates, advice, and support to customers and agents regarding inquiries.
Manage and develop existing customer portfolios to maintain and grow account value.
Identify opportunities to improve revenue quality and optimize portfolio performance.
Support new
business development and marketing activities.
Yêu cầu
Bachelor's degree in Tourism, Economics, Foreign Languages, or other relevant disciplines.
Minimum 2-3 years of experience in ticketing or relevant roles within the travel/airline industry (GSA/travel agency preferred).
Proficiency in at least one GDS system (Amadeus, Sabre, or Galileo).
Strong proficiency in Amadeus (1A) is highly preferred.
Solid knowledge of fare rules, ticketing procedures, and airline policies.
Good communication skills in both Vietnamese and English (written and spoken).
Strong attention to detail and ability to work under pressure.
Good problem-solving and coordination skills.
Proficient in MS Office (Word, Excel, PowerPoint), especially Excel.
Candidates with less experience may still be considered based on potential and interview performance.
Quyền lợi
Full-salary insurance
Holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:30)
Every other Saturday off after probation
Thông tin chung
Nơi làm việc
- - Hà Nội: 4th Floor, Toserco Building, 273 Kim Ma Street, Giang Vo Str, Hanoi City, Vietnam, Phường Giảng Võ (quận Ba Đình cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 21/05/2026
