Ticketing ExecutiveCÔNG TY TNHH TM - DV ASIA VACATION GROUP
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hàng không, Thống kê, Kinh doanh, Giao Dịch Khách Hàng, Dịch vụ, Giao nhận/ Vận chuyển/ Kho bãi
Lương: 12 - 15 triệu
Hình thức: Toàn thời gian
Ngày đăng: 23/09/2024
Hạn nộp: 31/10/2024
Mô tả công việc
Responsible for managing ticketing and travel documentation, ensuring accuracy and adherence to deadlines, and providing exceptional service to travel agents and clients. Your expertise in navigating GDS systems and handling various ticketing tasks will be essential for maintaining smooth and efficient operations.
Respond to incoming calls from travel agents regarding holiday bookings and address ticketing inquiries ( pre travel and on-tour).
Proficiently navigate GDS systems (e.g., Amadeus) to manage travel arrangements.
Issue travel documents and airline tickets, including BSP ticketing, Web Portal và Sabre,.... Ensure compliance with ticketing deadlines.
Monitor and manage ticket deadlines
Handle Amadeus Airline Queues, including schedule changes, flight cancellations, and downgrades/ upgrades
Reissue tickets as needed when travel arrangements change.
Process airline refunds efficiently.
Verify that all documentation and itineraries are accurate and complete.
Provide exceptional service to suppliers, agents, and clients.
Perform additional duties as required.
Respond to incoming calls from travel agents regarding holiday bookings and address ticketing inquiries ( pre travel and on-tour).
Proficiently navigate GDS systems (e.g., Amadeus) to manage travel arrangements.
Issue travel documents and airline tickets, including BSP ticketing, Web Portal và Sabre,.... Ensure compliance with ticketing deadlines.
Monitor and manage ticket deadlines
Handle Amadeus Airline Queues, including schedule changes, flight cancellations, and downgrades/ upgrades
Reissue tickets as needed when travel arrangements change.
Process airline refunds efficiently.
Verify that all documentation and itineraries are accurate and complete.
Provide exceptional service to suppliers, agents, and clients.
Perform additional duties as required.
Yêu cầu
Amadeus: 1 year (required)
Travel: 1 year (required)
Strong organisational skills with an ability to manage multiple tasks efficiently.
Proficient in Microsoft Outlook, Word, and Excel.
Experience with GDS systems (e.g., Amadeus) is essential.
Ability to work collaboratively within a team and independently.
Capable of meeting strict deadlines.
Sound geographical knowledge.
Excellent attention to detail and accuracy
Key Competencies:
GDS System Proficiency: Expertise in navigating and utilizing Global Distribution Systems (GDS) like Amadeus to manage travel bookings, issue tickets, and handle related queries.
Attention to Detail: Exceptional accuracy in processing travel documents and itineraries, ensuring all information is correct and complies with ticketing requirements and deadlines.
Organisational Skills: Strong ability to manage multiple tasks efficiently, adhere to strict deadlines, and track ticketing processes and deadlines using various systems.
Customer Service Excellence: Skill in providing outstanding service to travel agents and clients, addressing queries and issues with professionalism and a focus on client satisfaction.
Problem-Solving Abilities: Capability to handle and resolve ticketing issues, including reissues, refunds, and changes to travel arrangements, while maintaining a high level of accuracy and efficiency.
Travel: 1 year (required)
Strong organisational skills with an ability to manage multiple tasks efficiently.
Proficient in Microsoft Outlook, Word, and Excel.
Experience with GDS systems (e.g., Amadeus) is essential.
Ability to work collaboratively within a team and independently.
Capable of meeting strict deadlines.
Sound geographical knowledge.
Excellent attention to detail and accuracy
Key Competencies:
GDS System Proficiency: Expertise in navigating and utilizing Global Distribution Systems (GDS) like Amadeus to manage travel bookings, issue tickets, and handle related queries.
Attention to Detail: Exceptional accuracy in processing travel documents and itineraries, ensuring all information is correct and complies with ticketing requirements and deadlines.
Organisational Skills: Strong ability to manage multiple tasks efficiently, adhere to strict deadlines, and track ticketing processes and deadlines using various systems.
Customer Service Excellence: Skill in providing outstanding service to travel agents and clients, addressing queries and issues with professionalism and a focus on client satisfaction.
Problem-Solving Abilities: Capability to handle and resolve ticketing issues, including reissues, refunds, and changes to travel arrangements, while maintaining a high level of accuracy and efficiency.
Quyền lợi
Salary: 12.000.000 - 15.000.000 VND
Multicultural working environment
Social insurance benefit
13th month salary bonus
12 days of annual leave entitlement
Yearly picnic/ Gala dinner / Happy Friday,... activities and FAM trips opportunities
Free coffee, tea, afternoon break.
Multicultural working environment
Social insurance benefit
13th month salary bonus
12 days of annual leave entitlement
Yearly picnic/ Gala dinner / Happy Friday,... activities and FAM trips opportunities
Free coffee, tea, afternoon break.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
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Vị trí Ticketing Executive do công ty CÔNG TY TNHH TM - DV ASIA VACATION GROUP tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 12 - 15 triệu, tìm thêm việc làm về Ticketing Executive hoặc công ty CÔNG TY TNHH TM - DV ASIA VACATION GROUP ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH TM - DV ASIA VACATION GROUP việc làm
352B Lạc Long Quân - Xuân La - Tây Hồ - Hà Nội
Quy mô: Từ 26 - 100 nhân viên