Trainer/Sales Coach | B2B Sales

About the role
This role sits at the intersection of B2B sales and learning & development - responsible for building practical commercial capabilities across the Ecocycle sales team. The position reports to the Capability Development Manager and works closely with line managers and frontline sales staff.
This is not a classroom-only role. A significant portion of the work involves field-based coaching, working alongside sales staff during customer visits and following up on behaviour change over time.
Key responsibilities
Capability diagnosis
• Conduct competency assessments to identify capability gaps across the Commercial department
• Produce gap analysis reports and propose tailored learning interventions (training, coaching, development plans)
Sales capability & efficiency planning
• Design and execute plans to build sales capability and sales efficiency across the commercial team
• Develop and maintain sales toolkits, skill frameworks, and selling guides for field use
• Build and manage core curriculum and Training Master Plan (TMP) for the Commercial department
Field coaching & on-the-job development
• Conduct on-field coaching sessions alongside sales staff during customer visits
• Deliver structured coaching at supervisor level; track coaching quality and follow-up actions
• Support individual development planning (IDP) and succession planning for commercial staff
Training management & programs
• Run onboarding programs for new commercial team members
• Design and deliver certification programs (e.g. value-based selling)
• Manage external training vendors - content quality, delivery standards, and training cost vs. budget
• Coordinate the Rotational Development Program and other commercial staff development initiatives
Stakeholder engagement
• Work with line managers to align on development priorities and embed coaching practices at team level
• Influence adoption of L&D activities among line managers who have limited capacity for people development