Mô tả công việc
Deliver onboarding and re
fresher training for new and existing agents (product, process, system, soft skills).
Develop, update, and maintain training materials, SOPs, guides, assessments, and knowledge base content.
Identify training needs based on QA/OPS feedback, performance data, and error trends.
Conduct post-training evaluations to measure knowledge retention and improvement.
Coordinate with QA/Team Leads/Operations to align standards, updates, and communication.
Support new features, scope changes, and business/process updates through training sessions.
Handle additional training tasks as assigned to support operational and quality goals.
Yêu cầu
1 years of experience training, coaching, mentoring, or supervisory experience in a contact center.
Experience in E-Commerce, Technology is a plus.
Strong communication skills: presentation, facilitation, coaching, and feedback delivery.
Proven ability to train large groups and handle fast-paced operational changes.
Experience collaborating with QA/OPS to improve performance & quality
Strong MS Office/Google Workspace skills (Slides, Excel, Word, Sheets).
Solid English communication skills (written + verbal).
Strong organization, time management, prioritization, and multitasking.
Ability to analyze performance trends and translate insights into training actions.
Quyền lợi
Salary: Negotiation
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities
Thông tin khác
Địa điểm làm việc
TP.HCM:19A Cộng Hòa, phường Bảy Hiền, TP.HCM, Tân Bình
Thông tin chung
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/06/2026