Training Content Developer - Digital & Traditional Channels

Mô tả Công việc
Role Purpose
To design and develop high-quality training content that enhances the capabilities of internal staff (sales, operations, underwriting, etc.) and external partners (agents, bank staff, digital partners). This includes both digital learning solutions and classroom-based content, ensuring consistency, compliance, and engagement.
Key Responsibilities
Training Content Development
Design and develop training materials across multiple formats: digital modules (e-learning, videos, mobile-first content), facilitator guides, handouts, presentations, job aids. Customize content based on role (e.g., agent onboarding, bancassurance sales training, customer service, underwriting knowledge).
Digital Learning Enablement
Convert traditional classroom content into interactive digital formats (e.g., SCORM-compliant e-learning, microlearning videos, interactive PDFs). Manage content in the Learning Management System (LMS), track usage, and support learner queries. Implement gamification and interactive content to improve knowledge retention, as done by mobile-first training tools.
Needs Analysis and Stakeholder Engagement
Work closely with Sales Heads, Operations, Product, and Compliance to understand learning needs. Conduct training needs assessments to inform content planning and prioritization.
Content Quality and Compliance
Ensure training content reflects accurate insurance knowledge, company products, sales compliance, and MoF regulations. Regularly update materials based on new product launches, regulatory changes, and performance feedback.
Localization and Engagement
Develop relatable, culturally appropriate content with strong visual storytelling-similar to that seen in leading life insurance companies in Vietnam's storytelling approach for banca and agency learning. Incorporate local customer scenarios, objections, and selling points into training scripts.
Content Performance and Feedback
Collect post-training feedback and run knowledge checks to measure effectiveness. Analyze LMS metrics and field feedback to identify content improvement opportunities.