Training Executive | Chuyên viên Đào tạo | Khách sạn Sheraton Hà NộiTHE SHERATON HOTEL
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
2. Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
3. Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
4. Others
• Assist to ensure that all associates comply with the grooming and uniform standards
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related Sheraton and Marriott International policies.
Quyền lợi được hưởng
Service charge every month after probation
Attractive remuneration package & 13th-month salary
Professional training courses
A professional workplace with young, dynamic, and excellent team members
Duty meal & Uniform provided
05 working days/week.
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Thông tin khác
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Hành chính, nhân sự
Vị trí
Nhân viên
Cập nhật
12/[protected info]
Nộp hồ sơ liên hệ
Ms. Phuong Nguyen - Phòng Nhân Sự
THE SHERATON HOTEL
Giới thiệu công ty
THE SHERATON HOTEL việc làm
88 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh
Quy mô: Từ 26 - 100 nhân viên
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CÔNG TY CỔ PHẦN BẤT ĐỘNG SẢN BẦU TRỜI VIỆT NAM
Giới thiệu công ty
THE SHERATON HOTEL việc làm
88 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh
Quy mô: Từ 26 - 100 nhân viên