Travel And Tours Operator / Nhân Viên Tư Vấn Tour Du Lịch

CÔNG TY TNHH MAD MONKEY VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 05/11/2025

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Nhân Viên Tư Vấn Tour Du Lịch

du lịch

Mô tả công việc

* MAIN SCOPE AND PURPOSE:

The Travel & Tours department is the dedicated, end-to-end owner of all Travel & Tours product curation, implementation and sales within Mad Monkey. This department is also responsible for the daily operations of a Madventures Travel & Tours desk in each property.
The Travel & Tours Guru is responsible for providing up to date knowledge of all products and services that Madventures offer. Helping customers with queries and great customer service to ensure that they have the best experience possible. The Travel & Tours Guru is also responsible for hosting the tours and providing an unforgettable and safe experience.
All work performed by the Travel & Tours Guru must be underpinned by Mad Monkey's core values; Curiosity, Positivity, Courage, Sincerity and Family Spirit.

* MAIN DUTIES AND RESPONSIBILITIES

Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.
Assist customers with all their travel and Madventures tour bookings.
Handle customer complaints and resolve them in a timely manner
Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
Operate Madventures tours and ensuring the safety of the tour participants at all times Tours Guide
Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers
Update product price tables and Break-even analyses for all Travel & Tour products.
Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices
Travel & Tour Desk Operations
Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.
Support Guest Experience team to promote and collect payments for nightly events.
Maintain records of each sale and customer details for administrative purposes
Manage Travel & Tour payments and expenses in line with Finance policy.
Resolve logistical and experiential issues as and when they occur, including outside office hours.
Drive conversion of honest reviews from satisfied guests.
Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.

Yêu cầu

Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
Ability to communicate in English well.
Skilled in handling situations, under high pressure;
High school diploma or equivalent.
Qualification in tourism or similar is preferred.
Demonstrable experience as a travel consultant with expertise in local and international travel arrangements.
Computer literate, with exceptional desktop research and professional writing skills.
Top-notch interpersonal skills, including communication, respect, and empathy.
Ability to source the best quotes.
A knack for delivering multiple outputs within tight turnaround times, as needed.
Capacity to deliver commendable services that surpass clients' expectations.

Thông tin chung

Ngày hết hạn: [protected info]
Thu nhập: 8 triệu - 12 triệu

Nơi làm việc

Quận Hoàn Kiếm,
Hà Nội

Giới thiệu công ty Xem trang công ty

Giới thiệu công ty

Mad Monkey là một công ty đa quốc gia về lĩnh vực Du lịch Nhà hàng Khách sạn.

2011: Started in Phnom Penh, Cambodia with the dream to build a socially responsible company.

2019: 13 hostels across 6 countries - Cambodia, Philippines, Thailand, Australia , Indonesia and Laos.

The...

Quy mô công ty

Từ 101 - 500 nhân viên

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