Trợ Lý Trưởng Bộ Phận Lễ Tân- Assistant Front Office Manager

1. Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
2. Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
3. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
4. Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
5. Assists in the preparation of the hotel's annual budget, and helps to maximise the yield of the hotel and control departmental expenses.
7. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
8. Assists in the selection, training and evaluation of subordinate employees.
9. Coaches, counsels, disciplines and develops subordinate employees.
10. Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.