Mô tả công việc
Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
Assists in the preparation of the hotel's annual budget, and helps to maximise the yield of the hotel and control departmental expenses.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
Assists in the selection, training and evaluation of subordinate employees.
Coaches, counsels, disciplines and develops subordinate employees.
Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.
Yêu cầu
Proficiency in role at require level.
Conversant with relevant emergency procedures.
Knowledge of relevant rules & regulations.
Knowledge of company, hotel and its environment.
Knowledge of relevant guest satisfaction standards.
Good English language skills.
Strong organisational skills.
Ability to lead, motivate and develop a team of individuals.
Knowledge of Front Office computer systems and personal computer.
Quyền lợi
Having chances to get attractive company bonus every month/year.
Company trip once a year + Joining party.
Salary and position is reviewed 1 time a year.
Bonus by individual ability and company's performance.
Social insurance, health insurance, unemployment insurance and other benefits.
Dynamic and sociable working environment.
Thông tin khác
Địa điểm làm việc:
Yên Bái
Bản Pú Nhu, La Pán Tẩn , Mù Cang Chải , Lào Cai , Viet Nam
(Trước sáp nhập: Mù Cang Chải, Yên Bái | Sau sáp nhập: Lào Cai)
1. Bản Pú Nhu, La Pán Tẩn , Mù Cang Chải , Lào Cai , Viet Nam
(Trước sáp nhập: Mù Cang Chải, Yên Bái | Sau sáp nhập: Lào Cai)
Thông tin chung
Nơi làm việc