Trợ Lý Trưởng Bộ Phận Lễ Tân- Assistant Front Office Manager

- Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
- Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
- Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
- Assists in the preparation of the hotel's annual budget, and helps to maximise the yield of the hotel and control departmental expenses.
- Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
- Assists in the selection, training and evaluation of subordinate employees.
- Coaches, counsels, disciplines and develops subordinate employees.
- Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.