Trưởng bộ phận Bán hàng Đa kênh (Omni Channel Line Manager)

Mô tả Công việc
Online sale management
- To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, .....)
- Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
- Oversee the resolution of any arising issues orders, system, app
- To work with related department for product content, promotion program & Media supprt for sale online promoting.
- Synthesize, analyze and report business results by program, week, month, quarter.
- To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.
- Make the sale plan base on MD's plan, Operation Plan to achieve the target
- Analyze customer complaints to come up with solutions to bring customers satisfaction
- Propose plans to improve department, survey competitor & consumer shopping behavior
Cash Management
- Ensure money and documents are collected in full, exactly, on time and according to the process
- Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses
Manpower management
- Plan Monthly Division's duty roster and manpower schedule
- Make solution for sufficient manpower during business in ad-hoc situations
- Identify and reduce unnecessary tasks to increase staff productivity
- Take part in recruitment & selection activities for Division's staffing
- Motivate, training and develop staff in order to encourage their professional development
- Identify potential staff for succession planning purposes
- Build and promote team work spirit
Expense control
- Provide solutions to optimize resources and increase productivities
- Provide tools to optimize delivery costs
- Focast and make the guidance for tool and equipment for reasonable using
Other duties
- Opening & closing Store
- Monitor all activities in store to ensure that store work as normal
- Other tasks or responsibilities as assigned by Store Manager