Trưởng Nhóm Chăm Sóc Khách Hàng - Tiếng Anh Tốt - Hồ Chí Minh - Đi Làm NgayCÔNG TY TNHH VIETNAM CONCENTRIX SERVICES

• Train, assist, and mentor new employees in the department
• Provide team leadership to achieve identified performance metrics and targets
• Through coaching and counseling sessions maintain and improve all areas of
performance; productivity, quality and attendance;
• In collaboration with HR assist in the recruitment of new reservation agents
• Translate, implement and enforce company policies, procedures, and priorities
• Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
• Conduct performance appraisals and feedback sessions as needed
• Delegate identified tasks as appropriate
• Handle reservations/escalations as needed
• Assist Operations Manager Customer Service
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Perform quality processes; email, procedures, phone skills