trưởng phòng quản lý hợp đồng - Policy Services ManagerCTY TÀI CHÍNH SHB FINANCE

MÔ TẢ CÔNG VIỆC
JOB PURPOSE
This jobholder is responsible for:
Managing all the aspects of PS section including the day-to-day processing of all proposals & policies related to PS functions.
Support Head of PS in delivery of PS related initiatives/solutions of improvements of efficiency and services, in alignment with the company objectives and strategies.
ACCOUNTABILITY
Managing the daily operations of the PS section in accuracy and good customer services manners. Following up and monitoring staff performance.
Recommending to Head of PS initiatives in improving the PS efficiency and quality of services.
Ensuring the implementation of PS new projects/initiatives, memos, regulations and guidelines of the company, within the set timeframe, standards and budget.
Solving complaints related to PS services provided to policy holders.
Support, coaching, training, motivating and deriving a development as well as backup plan for all personnel of PS section. Work in sync with sections of Operations & other Divisions to make sure that PS can best support other functions of Operations & the company. Being a role model in working, learning, caring and servicing people for staff to follow.
Preparing and monitoring PS expenses budget versus approved budget.
Handling other tasks as requested by the management.