Tuyển dụng Client Experience Officer tại Hồ Chí Minh

- Responsibility:
A Client Experience Officer is responsible for keeping track of client journeys, interacting with clients across multi-channels, and coordinating with all internal stakeholders such as IT & Software Development, Operation, Marketing, and so on, in order to keep fine-tuning the client's experience. As a result, it helps to consolidate and expand the company&039;s advocates.
- Job duties:
▪ In charge of project implementation related to digital solution, plan to improve the project and follow procedures relate to project handover for operation team.
▪ Collect client feedback and prepare the reports to help in improving products /services.
▪ Building and maintaining good relationships with existing clients through continuous client interaction.
▪ In charge of and follow procedures related to change requests regarding provided solutions from clients and other jobs as assigned to support other units of Digital Business Development Department.
▪ Scheduling client care call and travel visit to client when necessary.
▪ Prompt answering, handling questions, and complaints of clients to ensure client satisfaction and trust.
▪ Conduct studies and research to discover new techniques necessary for improving client experience.