Tuyển dụng Front Office Manager tại Quảng Ninh - À La Carte Ha Long Bay

Duties and Responsibilities
• Monitor high balance guest and take appropriate action
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance, etc
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
• Verifies that accurate room status information is maintained and properly communicated
• Ensure implementation of all hotel policies and house rules
• Schedules the front office staff.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Prepare performance reports related to front office.
• Evaluates the job performance if each front office employee.
• Works within the allocated budget for the front office.
• Review daily front office work and activity reports generated by Night Audit.
• Reviews and completes credit limit report.
• Participates in the selection of front office personnel
• Review Front office log book and Guest feedback forms daily.
• Maintains working relationships and communicates with all departments.
• Upholds the hotel&039;s commitment to hospitality.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
• Maintains master key control.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Trains, cross-trains, and retrains all front office personnel
• Enforces all cash-handling, check-cashing, and credit policies.
• Prepare revenue and occupancy forecasting
• Resolves guest problems quickly, efficiently, and courteously
• Supervises workload during shifts.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Monitor all V.I.P &039;s special guests and requests.