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Mô tả công việc
*** YOUR MISSION
As a Help-Desk Engineer, you will be part of our IT Service team to help troubleshoot problems in our network of more than 300 workstations. You will work on:
› Serve as the first point of contact for internal customers seeking technical assistance over the ticketing system
› Support the roll-out of new IT devices and applications, ensure protection of computer facilities
› Direct unresolved issues to the next level of support personnel
› Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
› Install and configure computer, operating systems and applications
› Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
› Replace parts as required
** Your mission includes delivering professional and timely services in relation with all office IT-infrastructure.
Yêu cầu
*** YOUR PROFILE
** You hold an IT certificate or other equivalent diploma and have at least 2 years of experience on:
› Good problem solving, analytical and evaluative skills
› Good reading skills in English are essential for the job
› Basic User & Group Active Directory and Azure cloud
› Having experience with database (i.e. SQL, Oracle) would be a plus
› Knowledge of desktop operating system: Linux, Windows desktop and Mac OS
› Self-study on new technology and willing to improve on technical skills
** Your strengths include:
› A service-oriented mind
› A high working discipline
› Strong team spirit & autonomy in work
› An ability to adapt to different demands
If you are open, a team player and motivated to develop your skills further "on the job", ELCA is the place for you.
Quyền lợi
Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:Thương lượng
Hạn nộp hồ sơ: [protected info]Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
With more than 2,300 experts worldwide, the ELCA Group is a leading independent Swiss service provider, specialized in Cybersecurity, Cloud, IT consulting, Software development and IT systems' integration.
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