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Mô tả công việc
What You'll be doing: Onboarding and MS services
Drive rapid resolution for issues/escalations and maintain high CSAT and NPS scores
Support the development of strategic merchant partnerships and build a loyal base that
Renew and retain merchants, meeting or exceeding targets
Design and apply protocol to provide excellent onboarding experience for new merchants
Own and drive deep engagement, value and services for Shopline merchants
Engage in regular business reviews to promote adoption and increase growth
actively advocates for Shopline
Serve as cross-functional leader across Shopline - to ensure a unified, seamless merchant
experience
Identify areas of improvement and make recommendations based on data, analytics and
best practices
Lead and perform ad-hoc projects as assigned by the Management
Answer incoming questions via live chat, email and phone calls, handle customer enquiries
Prepare and present a workshop event for our merchants
Yêu cầu
Who we are looking for :
Self-starter and good team player
Knowledge of e-commerce and start-up culture
Technical aptitude - quick to develop a deep understanding of new software
Fluent in English and Vietnamese.
Degree Holder or equivalent
Exceptional ability to develop and maintain relationships with wide range of personalities
Demonstrate a high-degree of customer-centric thinking, behavior
Strong organizational and project management skills
Ability to handle multiple tasks under pressure
Strong business acumen and experience providing strategic advice to customers
Strong time management and expectation management skills
Track record and experience working cross-functionally between sales and support teams
3-5 years of Merchant Success/SaaS/Account Management experiences
It&039;d be plus if you have:
E-commerce marketing experiences
Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords,
etc
Experiences with CRM tools i.e. Salesforce, Intercom and Zendesk
Experience in any customer facing role or at E-commerce platforms is preferred
Immediate available is preferred
Quyền lợi
13th month salary, bonus, incentive
PVI premium insurance
Laptop
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:1500
Hạn nộp hồ sơ: [protected info]Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 1500
