Tuyển dụng wpb ops manager (pm role) (gcb6) tại Hồ Chí Minh - HSBC Vietnam

Mô tả công việc
HSBC Operations Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
Within HSBC Operations Services and Technology, Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.
In this role, you will:
• Is responsible for ensuring the teams deliver in line with its demand statements
• Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations.
• Is able to recruit team members within agreed headcount plans as directed by the Line Manager
• Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
• Establishes the goals for Team Leaders and manages their performance.
• Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
• Is responsible for identifying opportunities to improve service Quality across teams.
• Manages resources across teams to ensure performance levels continually meet agreed standards
• Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
• Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner.
• Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
• Is responsible for planning and prioritisation of day to day services across teams
• Is responsible for the coaching and development of individual team members and the overall development plans of the teams
• Is accountable for the cascade of communication across teams.