UB Priority (Chuyên viên Tư vấn & Chăm sóc Khách hàng ưu tiên) - Khu vực Hoàn Kiếm, Hai Bà Trưng (2026TD457810)

Job Description
Customer Portfolio Management:
Manage, segment and maintain relationships with a portfolio of priority customers; analyze customer needs and potential, and develop customer relationship growth plans.
Business Development:
Advise customers on banking products and services, including deposits, bonds, fund certificates, accounts, cards and digital banking; proactively acquire new customers, increase AUM and improve portfolio performance.
Deepening Customer Relationships:
Drive cross-selling, increase the number of products used by each customer, enhance customer contribution value and grow TOI.
Enhancing Customer Experience and Loyalty:
Provide dedicated care to key customers, proactively maintain relationships, strengthen engagement and improve customer retention.
Business Performance Monitoring:
Manage performance indicators, including AUM, net growth, deposits, Product Holding and portfolio quality; propose solutions to improve results.
Comply with the Bank's business processes, sales policies and risk control regulations.
Job requirements
Bachelor's degree or higher in Finance and Banking, Economics, Business Administration or a related field.
At least 2 years of experience in the banking sector; candidates with experience in deposit mobilization, customer portfolio management or priority banking are preferred.
Strong business development, cross-selling and financial advisory skills, with the ability to identify and address customer needs.
Strong analytical, portfolio management, relationship-building and long-term customer relationship management skills.
Business-oriented and results-driven mindset, with strong communication and negotiation skills and proficiency in Microsoft Office.
APPLICATION REQUIREMENTS To prioritize your application and receive an interview invitation within 7-10 days, MB requires applicants to provide the following information in their CVs:
Personal Information:
Full name, date of birth and gender.
Contact Information:
Phone number and email address that are checked regularly.
Education:
Field of study and educational institution.
Work Experience:
Employment periods, positions held and key responsibilities undertaken in each role.
Key Skills:
3-5 key skills relevant to the position.
Height and Profile Photo:
To enhance the customer service experience, the Bank gives preference to candidates who are at least 158 cm tall for female applicants and 168 cm tall for male applicants. MB would appreciate it if you could also provide a clear portrait photo and your height and weight to support a more comprehensive application assessment.
Application Instructions:
Apply directly on the MB Bank recruitment page on [protected info]
MB Bank requires applicants to provide the following details:
Personal information: Full name, Date of birth, Gender
Contact phone number and Email
Education level, Graduating school
Work experience
3 to 5 standout skills
Why should you apply directly via
[protected info]
?
Your application will be assessed quickly.
Applicants should regularly check their email and phone to ensure they don't miss the interview schedule.