URGENT_F&B SUPERVISOR

- Supervise daily shift operations at the assigned outlet (restaurant/bar), ensuring all service procedures and standards are consistently followed.
- Allocate manpower and coordinate staff duties during each shift; monitor grooming, discipline, attendance, and overall staff performance.
- Ensure high standards of service quality and guest experience; actively participate in service operations during peak periods.
- Handle guest feedback, requests, and complaints during the shift; report significant issues to management and coordinate appropriate resolutions.
- Coordinate closely with the Kitchen, Bar, and Stewarding teams to ensure accurate, timely, and smooth food and beverage delivery.
- Monitor daily/shift sales performance; support upselling and cross-selling initiatives and ensure all promotions are implemented correctly.
- Monitor the proper use and condition of equipment, control breakage and consumables, and support receiving, stocktaking, and inventory control as assigned.
- Support the training, coaching, and development of team members in service skills, menu knowledge, product knowledge, hygiene, and safety procedures.
- Prepare and submit shift/daily reports covering guest covers, revenue, incidents, guest feedback, operational issues, and improvement actions.
- Ensure compliance with the resort's standards, policies, hygiene requirements, and health and safety regulations.
- Maintain effective communication with other departments to ensure smooth daily operations and a seamless guest experience.