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Mô tả công việc
Mô tả Công việc
A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
This time, we are highly prioritizing candidates with extensive experience in the energy industry or OOG project follow-up.
Operations
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Supervise and coordinate inbound/outbound activities in warehouse.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Respond to customer's emails and handle complaints in system (RECAP) in a timely manner
Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Subcontractor Management
Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.
Quality, Health, Safety & Environment
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Yêu cầu
Yêu Cầu Công Việc
MS Office skills.
English reading and listening.
Customer-focused mindset.
Problem-solving and conflict resolution abilities.
Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
Functional know-how in logistics including overall understanding of business processes and independencies
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: 21/06/2025
- Thu nhập: Cạnh tranh
Nơi làm việc
- DSV Warehouse, Lô-P, Đường N6, KCN Lộc An - Bình Sơn, Long An, Long Thành, Tỉnh Đồng Nai
DSV - Global Transport and Logistics
We provide and manage supply chain solutions for thousands of companies every day - from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.
In Vietnam, DSV has 2 offices which located in Hanoi & HCM city.
We are always interested in hearing...
Quy mô công ty
Từ 101 - 500 nhân viên
