Job Purpose
- As a UX Designer you will shape and design products that improve the lives of our customers
- You will unearth deep insights in customer needs and behaviours and translate them into clear designchallenges that direct the team's work to solve the right problems
- You will deliver the overall design architecture, user interface, specifications và requirements for the look, feeland functionality of Techcombank products and services, including apps, websites, software, IRL services.
- You will organize and facilitate design thinking workshops that enable your team to collaborate in the designprocess
Key Accountabilities (1)
User Experience Design
- Drive discussions with
developers and squad members to understand business goals while effectively communicating design ideas.
- Develop creative and new user interface components and style guides based on business requirements.
- Conduct research and optimize existing user interface design while testing for intuitivity and experience.
- Drive development of design concepts and implementation, take input on user design considerations from more junior team members.
- Review functional specifications and participate in the development of design for functionality and user interface.
- Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes.
- Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.
Key Accountabilities (2)
Design Documentation
- Proactively collect business requirements from tribe members to translate into design documents
- Build and review functional requirement documents by developing flowcharts, layouts, diagrams, charts, code comments and guides for the application
Key Accountabilities (3)
User Research and Testing
- Evaluate market and user experience research and results.
- Propose updates to design architecture based on discovered trends and patterns.
- Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience.
- Test prototype interface and feasibility of products.
Key Relationships - Direct Manager: Manager, Customer Experience Design
