Vendor Support & Compliance Coordinator

Overview
Position summary
The Vendor Support and Compliance Coordinator provides operational support across logistics execution, system administration, and compliance monitoring, ensuring consistent and accurate delivery of services across the network.
The role acts as a central point of contact for vendors, drivers, and internal teams, managing trip-related issues, maintaining data integrity across multiple systems, and driving adherence to operational and system requirements. It also supports performance and compliance reporting, POD reconciliation, and process governance.
Operating in a fast-paced environment, the role ensures effective execution, system reliability, and vendor compliance, while supporting procurement processes through structured data management, onboarding support, and adherence to established procurement frameworks.
Key responsibilities
What are the primary responsibilities of the role?
• Trip Issue Resolution & Vendor Support: Manage and resolve vendor and driver inquiries and trip-related issues, coordinating with internal teams to ensure timely resolution.
• Digital Platform & System Administration: Administer logistics platforms (e.g., Visibility tools, Driver App, P44, Salesforce), ensuring system functionality, user access, and data accuracy.
• Compliance Monitoring & Reporting: Monitor operational and system compliance, track KPIs, and produce accurate and timely compliance reports.
• POD Reconciliation & Data Integrity: Perform end-to-end POD reconciliation, ensuring timely, complete, and accurate trip data to support downstream processes.
• Process Improvement & SOP Governance: Maintain SOPs, support audit readiness, and contribute to continuous improvement through process review and enhancement.
• Operational Compliance & Tracking: Ensure carrier and driver adherence to operational procedures and tracking requirements, monitoring performance across systems and escalating non-compliance.
• System Adoption & User Support: Support onboarding, training, and ongoing usage of logistics platforms to drive consistent system adoption and data accuracy.
• Procurement Support (Backup Coverage): Provide backup support to the Procurement Coordinator during peak periods or absence, including supplier onboarding, RFx coordination, and maintenance of vendor and rate card data in line with established processes.