[Vientiane - Laos] Cargo Customer Service & Operation Support Executive

Mô tả Công việc
Customer Service & Operation Support Executive
RESPONSIBILITIES:
70% of workload in Customer Services
Support to make reservations for customers on flights operated by airlines represented by the company
Create bookings on the airline system, input relevant information into the system to track cargo status
Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
Monitor and control available space on flights to meet customer booking requirements.
Optimize the use of available space, ensuring efficiency and convenience for customers.
Ensure customers are well taken care of from booking to completion of their cargo flights.
Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
Manage each Airlines AWB inventory, arrange AWB to customer when required.
Other tasks arise according to the actual situation.
30% of workload in Operation support
Back up OPS team for making reservation and follow up booking and asking space from airline partner
Support OPS team to send booking confirmed with flight schedules to the shipper/agent
Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
Filing all import and export documents including Cargo and Mail manifest
Report to local Sale representative in both commercial and operational areas.
BENEFITS:
An attractive salary package.
A professional and dynamic work environment.
Full social insurance coverage as mandated by law.
Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
Numerous opportunities for career advancement into managerial and specialized positions within the company.
WORK LOCATION: 113/1, Unit 10, Louangprabang Road, Wattay Yai Tha Village, Sikhottabong District, Vientiane Lao P.D.R
Support to make reservations for customers on flights operated by airlines represented by the company
Create bookings on the airline system, input relevant information into the system to track cargo status
Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
Monitor and control available space on flights to meet customer booking requirements.
Optimize the use of available space, ensuring efficiency and convenience for customers.
Ensure customers are well taken care of from booking to completion of their cargo flights.
Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
Manage each Airlines AWB inventory, arrange AWB to customer when required.
Other tasks arise according to the actual situation.
Back up OPS team for making reservation and follow up booking and asking space from airline partner
Support OPS team to send booking confirmed with flight schedules to the shipper/agent
Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
Filing all import and export documents including Cargo and Mail manifest
Report to local Sale representative in both commercial and operational areas.
An attractive salary package.
A professional and dynamic work environment.
Full social insurance coverage as mandated by law.
Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
Numerous opportunities for career advancement into managerial and specialized positions within the company.