Villa Attendant - Nhân Viên Buồng Phòng

Job Summary -
To ensure the cleanliness of the hotel's guestroom and floors
Essential duties and responsibilities - (Key activities)
Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
Feedback guest complaints to Team Leader - Housekeeping/ Assistant Executive Housekeeper promptly.
Maintains positive guest and colleague interactions with good working relationships.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Works in a supportive and flexible manner with other departments.
Checks and verifies room status report.
Records and completes the Attendant's Verification Report accurately.
Checks and replenishes Mini Bar. Raises bills for consumed Mini Bar items
Reports room defects.
Reports lost and damaged items.
Cleans and make-up guest rooms.
Empties soiled linen.
Cleans and tidies pantry and toilet. Maintains the cleanliness of corridors and surrounding back areas.
Cleans and packs the trolley.
Checks and cleans operating equipment.
Changes light bulbs in room.
Refreshes flowers set in guestroom
Provides night turndown service.
Updates room status via telephone interface system.