VINPEARL RESORT & GOLF NAM HỘI AN - Guest Relation Officer (Russian & English speaking, Vietnamese nationality)

• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our hotel, especially guests of Russian nationality.
• To assist in the translation/interpretation in guest's situation where proficiency of the Russian language is required.
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
• To anticipate guests' needs and requests ensuring that their stay at the hotel is a memorable and magical one.
• Dealing with requests, queries and questions in a fast and prompt manner
• Ensure that all Guest complaints are handled promptly and completely
• Coordinate the services and special facilities provided to extended-stay Guests
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• Offer current knowledge on all hotel products, services, policies, and emergency procedures