Warehouse & Logistic Manager

About Dat BikeDat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.
Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great!
About the jobLogistics is one of the most important part at Dat Bike now as we are getting substantial number of orders to deliver since we launched our new product. With that exponential growth, we are looking for a Logistics Lead to run our finished goods warehouse and build initiatives to deliver bikes efficiently to our customers.
ResponsibilitiesFulfillment Operations
Own the end-to-end order fulfillment process from order confirmation to successful customer delivery, ensuring speed, accuracy, and service quality.
Oversee warehouse operations for finished goods, including receiving, storage, inventory accuracy, picking, packing, and outbound shipments.
Monitor daily fulfillment performance and proactively resolve operational issues to ensure on-time delivery and customer satisfaction.
Define and continuously improve fulfillment SOPs to enhance operational efficiency and scalability.
Logistics Management
Plan and coordinate shipments based on inventory availability, customer commitments, and business priorities.
Manage relationships with logistics partners and transportation vendors, including performance evaluation, SLA management, contract negotiation, and cost optimization.
Build and maintain a diversified logistics vendor network to improve service coverage, delivery quality, and operational resilience.
Monitor shipping quality, delivery performance, damage rates, and transportation costs, implementing corrective actions when necessary.
Inventory & Warehouse Management
Ensure inventory accuracy through regular cycle counts, stock reconciliation, and inventory control procedures.
Optimize warehouse layout, storage capacity, and operational workflows to maximize productivity and space utilization.
Collaborate with Procurement, Planning, and Production teams to ensure healthy inventory levels and product availability.
Process Improvement & Systems
Drive continuous improvement initiatives across fulfillment and logistics operations by identifying bottlenecks and implementing scalable solutions.
Lead digitalization and automation projects related to warehouse management, order tracking, logistics operations, and reporting.
Partner with Product and Technology teams to improve internal systems that support fulfillment visibility and operational efficiency.
Develop dashboards and KPI reporting to monitor operational performance and support business decision-making.
Cross-functional Collaboration
Work closely with Sales, Customer Service, Procurement, Production, Finance, and Product teams to ensure seamless order execution.
Support new product launches, promotional campaigns, and business expansion by ensuring operational readiness.
Handle customer escalations related to fulfillment and logistics, identifying root causes and implementing preventive solutions.
Team Leadership
Lead, coach, and develop the Fulfillment & Logistics team to build a high-performing and customer-focused organization.
Define team objectives, monitor performance, conduct regular coaching, and support career development.
Plan workforce capacity, shift scheduling, and resource allocation based on business demand.
Foster a culture of ownership, continuous improvement, safety, and operational excellence.
Performance Management
Own key operational KPIs including:
Order fulfillment SLA
On-time delivery rate
Order accuracy
Inventory accuracy
Warehouse productivity
Bike servicing turnaround time
Logistics cost per order
Damage and return rate
Customer delivery satisfaction
Analyze operational data and recommend improvement initiatives to enhance efficiency and reduce costs.
Requirements
Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or related fields.
Minimum 5 years of experience in Supply Chain, Fulfillment, Logistics, or Warehouse Operations, with at least 2 years in a leadership role.
Strong understanding of warehouse operations, transportation management, inventory control, and order fulfillment.
Experience managing third-party logistics providers (3PL) and transportation vendors.
Proven experience improving operational processes and driving cost optimization initiatives.
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Excellent communication, stakeholder management, and negotiation skills.
Experience working with ERP, WMS, OMS, or logistics management systems.
Comfortable working in a fast-paced, high-growth environment with changing priorities.
High ownership mindset with strong execution capabilities.
Proficient in Microsoft Excel/Google Sheets;
experience with BI tools (Power BI, Tableau, Looker Studio) is an advantage.
English proficiency in both written and verbal communication is a plus.
Benefits
Salary: negotiable.
Meal support according to company policy.
Social insurance.
MIC insurance.
Discount price to buy a Dat Bike.
LocationDat Bike Factory, Lot II-1, Road No. 1, CN2 Group, Tan Binh Industrial Park, Tay Thanh Ward, Ho Chi Minh City