Warehouse Support Specialist - Night Shift

HD WEBSOFT Co., Ltd

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 23/06/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Warehouse support specialists provide support to our US warehouse operations by collating orders that need to be processed by them within the day, and ensuring they will be fulfilled by the US team in a timely manner. They help track orders and coordinate with the Supplier
Management team to ensure there are no duplicate orders being sent out. They also process refunds for customer returns and communicate with the CS team if there are issues with the product being received. If an order isn't fulfillable, they also ensure that they escalate it to the
CS team so that the customers will be notified. Warehouse support specialists are also responsible for filing cases with Amazon so we can get reimbursement for lost FBA items and damaged MFN returns.
Warehouse support specialists must have strong attention to detail and organizational skills.
They must be able to quickly communicate with the other key departments to ensure all concerns for the day are fixed.

RESPONSIBILITIES:

Responsible for the documentation and processing of orders in the US warehouse and monitoring them
Liaise with the Customer service, and other departments in fixing order concerns
Performs projects such as pre-processing, purchasing shipping of items, change package sizes, etc.
Files and reconciles FBA lost/damage reimbursement claims
Processes returns and refunds
Monitors and tracks orders
Updates WH-related trackers/sheet
Creates, modifies, troubleshoots, and updates robots used
Delivers other related tasks assigned by the Manager

Yêu cầu

Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
Good at data entry and data analysis
At least 1-year experience in analyzing data or reports generation using MS Excel
Confident in speaking American English and good at writing emails
Ability to multitask
Good knowledge of how to use the computer and navigate the internet
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Willing to work on graveyard or shifting schedule during peak seasons

We offer to the successful candidates benefit as following:

Night shift: 7:00PM - 4:00AM Vietnam Time (1 hour break)
IMac, Macbook Pro, Laptop for all developer
Support Iphone ,Ipad , android testing devices
Competitive salary
Monthly bonus
Company party every month
Company trip 2-4 times per year
Opportunities to work onsite (US, Canada, Hong Kong, Singapore and other countries)
Health Insurance (in and out patients)
Accident insurance 24/24
Good working conditions and environment
Continuing development of technical and soft skills through work and formal training
Company's labor policy completely pursuant to Vietnamese labor legislation plus other

Quyền lợi

Competitive salary
Opportunities to work onsite in US, CA, HK etc
Monthly bonus, Project bonus , yearly bonus
offered by the company (Company trips, Team building etc.)
Parking free
Birthday gift
Sport clubs ( football, badminton)

Thông tin khác

Địa điểm làm việc
➢ 15 Thép Mới St, Ward 12, Tân Bình District, Ho Chi Minh City (Hồ Chí Minh)

Thông tin chung

Ngày hết hạn: 23/06/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Tên công ty: HDWEBSOFT.
Tên viết tắt: HDWEBSOFT Co., Ltd.
Địa chỉ: HDWEBSOFT BUILDING, 15 Thep Moi, Ward 12, Tan Binh District, Ho Chi Minh City, Vietnam.

HDWEBSOFT Web Mobile Development Service
We are a Software Outsourcing Company in Vietnam located in Ho Chi Minh City, Vietnam. Founded in 2012, we have been growing up continuously and sustainably. We have resource enough to be able to work in a wide range of technologies and standards.
We are very strong in web and mobile development and currently going with very high standard projects.
We are on the road to be in the top of software outsourcing and offshoring development companies in Vietnam. HDWEBSOFT's software outsourcing services and offshore software development services have been trusted by customers from USA, Australia, United Kingdom, Israel, Japan, Germany, Netherlands, Singapore, and Hong Kong.

Quy mô công ty

Từ 26 - 100 nhân viên

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