Wedding Specialist

People
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Train colleagues to make sure they deliver with compliance and to the standards we expect.
Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend or initiate any HR elated actions where needed.
Liaise with interfacing departments to provide exceptional service for guests.
Working with Reservations Manager for space allocation of rooms for client.
Guest Experience
Assist with the co-ordination all familiarizations and site inspections as required.
Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc.)
Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations.
Financial
Help create the department's annual budget and the setting of departmental goals.
Monitor budget and control expenses with a focus on food, beverage, and labour costs....
Manage suppliers and ensure that we are receiving the best costs.
Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget.
Ensure that MSS targets are met and that results are communicated to the wider hotel team.
Provide a monthly report on the weddings department.
Champion an up selling culture amongst the weddings team.
Ensures the preparation and timely payment of client accounts.
Work with Director to achieve departmental revenue targets.
Identify and recommend opportunities to gain a competitive advantage over competitors.
Responsible Business
Attend group run downs, site inspections/famils and all other briefings as required.
Provide input for hotel web design relating to Weddings.
Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Halong Bay Resort.
Attend to telephone, fax, email enquiries in a timely manner.
Assist with direct mail campaigns where necessary
Maintenance and management of booking data base (Delphi)
Assist with promotions and familiarizations where requested
Work in line with business needs
Work with Director to achieve departmental revenue targets
Ensure the consistency of Delphi standards within the wedding department
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management.