Wink coach/Reception supervisor/Guest relation supervisor (Giám sát lễ tân/Giám sát chăm sóc khách hàng,...)

Over 03 years' experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader at Front office, Guest relation,[protected info] ideal
Bachelor's degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required
Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction
Ability to provide on the job training, peer mentorship, team development and coaching
Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail
Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration
Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
Actively work to build a community of one, in actions and feelings
Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS, knowing Opera Cloud & POS Symphony is a plus