Wireless Technical Support Engineer

Wireless Technical Support Engineer
Location: Tanzania
Job Summary
We are looking for a skilled and customer-oriented Wireless Technical Support Engineer to join our team in Tanzania. In this role, you will provide high-quality technical support for wireless network products and solutions (2G/3G/4G/5G), ensuring stable network performance and strong customer satisfaction.
Key Responsibilities
Provide remote and on-site technical support for wireless network equipment, including troubleshooting, fault diagnosis, and resolution.
Perform network operations, maintenance, upgrades, and optimization for wireless systems.
Handle customer complaints and technical incidents promptly, ensuring service level agreements (SLAs) are met.
Prepare technical reports, fault analysis documents, and maintenance records.
Coordinate with R&D and engineering teams to escalate and resolve complex technical issues.
Provide technical training and guidance to local staff and customers as needed.
Support project delivery, acceptance, and follow-up maintenance activities.
Qualifications & Requirements
Bachelor's degree or above in Telecommunications, Electronic Engineering, Computer Science, or a related field.
2+ years of experience in wireless network engineering or technical support (2G/3G/4G/5G).
Solid knowledge of wireless network principles, protocols, and equipment configuration.
Strong troubleshooting and problem-solving skills under pressure.
Excellent communication and interpersonal skills; ability to work in a multicultural environment.
Willingness to travel within Tanzania and work on-site when required.
Proficiency in English; knowledge of Chinese is a plus.