#2341 - Customer Success Assistant (JPLT N2) (HaNoi)

CÔNG TY CỔ PHẦN DỊCH VỤ TƯ VẤN TIRO

Địa điểm làm việc: Hà Nội

Hết hạn: 09/07/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

COMPANY

Company Name Tiro'client

Industry IT - Software

Description Founded in 2010, is a leading marketing technology company that help companies solve various problems such as increasing profits and improving productivity, based on the mission of "Using technology to create new value and work together with clients to build success".

Starting overseas expansion from the third year of founding, we now have 5 subsidiaries in 5 countries: Japan, Vietnam, Singapore, Thailand, and Indonesia.

Benefits
Salary reviewed twice per year
Performance bonus twice a year
Half-year awards for Most Valuable Person, Most Valuable Team
Birthday gift, Club Allowance, chance to join club activities with cost bearing up to $20/month
Teambuilding, bonding activity, monthly birthday party, training course
Annual Company Trip, Annual health check
PVI Insurance for staff and 01 family member
12 Annual leaves + 01 Birthday leave
Macbook M1 provided
Working time: 9 a.m - 6p.m, Monday to Friday.

JOB INFORMATION

Job Title Customer Success Assistant (JPLT N2) (HaNoi)

Salary up to 750$

Career Level Customer Success Assistant

Job Description Seeks a passionate Customer Success Assistant who will work closely with teams of headquarter in Japan to support any requests/tasks on the system. The position requires operators to understand our 's products ( SFA/CRM) and to perform some of the following tasks:

Understand normal business flow and be able to operate and work with systems/platforms.
Am hiểu sản phẩm công ty và công cụ của các đối tác

Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
Hỗ trợ Customer Success team tại Nhật trong việc set up hệ thống cho khách hàng

Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)
Xây dựng và duy trì mối quan hệ làm việc chặt chẽ với các phòng ban liên quan (phòng kỹ thuật, các nhóm kinh doanh tại Hội sở Nhật Bản)

Other tasks and reports assigned by managers/leaders.
Các nhiệm vụ và báo cáo khác được giao bởi trưởng nhóm/ trưởng phòng

Function IT - Software

Working Location HaNoi

PERSON REQUIREMENT

Job Requirements:

Good command of Japanese (N2 level is a must) & basic English communication. Japanese speaking is at an appropriate level to communicate with our clients.
Office equipment system skills (email, internet, Microsoft Office and related software).
We accept on job training for non-experienced candidates, but having knowledge of operating systems/platforms or managing customer relationships is a plus.
Preferred Personality:

The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.
He/she also needs to work hard with carefulness and patience due to the nature of the job.
Employment package:

Working hour: 9 a.m. - 6 p.m. (1-hour lunch break) from Monday to Friday.
12 days Annual Leave
Insurance: Social Insurance, Health Insurance Unemployment Insurance as defined in the Labor Code
Salary review: half-year
Half-year bonus: up to 50% of monthly gross salary/half year
Labor contract type: Indefinite contract
Teambuilding, annual company trip and health check
MVP, MVT awards (most valuable person/ Most valuable team)
Work in an international, dynamic and friendly environment
Resume submission: Japanese and/or English CV

Job Locations
Ngoc Khanh Plaza, No.1 Pham Huy Thong, Ba Dinh, Hanoi

CONTACT INFORMATION

Nhi Nguyen
Email: [protected info]
Cell Phone: [protected info]