4PL Customer Service Agent (6 Months contract)

We offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
The role of 4PL Customer Service Agent is to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.
Key Responsibilities:
System execution
Process import/export shipment in system based on operation data.
Upload and update latest shipment information in system.
Combine base data of shipment from 3PLs and update latest status of system in daily shipment tracking then send to relevant party.
Received system KPI report result from relevant parties and investigating RCA and AP if any failed case.
Tracking issue list and present with customer in weekly meeting call.
System Key user
Receive system issue under our scope from others team members/other parties then investigating root cause, find out prevent action plan.
Foresee and head up impact/risk to customer and relevant parties when system downtime.
Join in regional monthly calls to discuss and sharing experience to each other.
General management
Communication with other stakeholder to set up to-be processes or improve as-is processes.