Mô tả công việc
1. Academic & Parent Coordination
● Coordinate class schedules between parents and teachers, inform them of any changes, and ensure smooth communication on all academic matters.
● Act as the primary contact for parents by providing timely updates on student progress (daily and monthly) and responding to messages or calls in a clear and professional manner.
● Monitor student learning closely and follow up with parents regularly to maintain trust, satisfaction, and long-term retention.
● Proactively identify parent concerns and resolve issues early to ensure high customer satisfaction.
2. Customer Service & Consultation
● Arrange placement tests, schedule consultations, and provide course recommendations for both new and existing parents based on student needs and level.
● Respond to customer questions or concerns and pass on any serious issues to the right team.
● Build and maintain good relationships with students and their families.
3. Administrative Support
● Maintain accurate and up-to-date student records, ensuring confidentiality.
● Support the organization of internal meetings, workshops, seminars, and parent-teacher conferences.
● Perform other duties as assigned by the management team to support academic and operational needs.
4. Front Desk & Operations
● Always be present at the front desk to greet and assist students, parents, and visitors in a friendly and professional way.
● Keep the reception area clean and organized.
● Check students in and out, take attendance, and guide them to the correct classrooms.
● Help with the registration and enrollment of new students.
Yêu cầu
● Language requirement: good command of English (equivalent of IELTS 6.5 or higher).
● Bachelor's degree from an accredited university
● Experience in sales, customer consultation, or service-based roles is a strong advantage.
● Strong communication and persuasion skills, especially in handling parent conversations via text and calls.
● Ability to work effectively in a dynamic, fast-paced environment.
● Experience in working with children is preferred.
● Organization, planning, and problem-solving skills.
● Collaboration and teamwork abilities.
● Compassionate, positive, and encouraging attitude.
● Proficiency in MS Office, Google Workspace, and Canva; efficient use of AI is an asset.
● Have a personal laptop
Quyền lợi
● Competitive salary based on experience and qualifications (8,000,000 - 11,000,000 VNĐ)
● Friendly, supportive English-speaking colleagues.
● Cross-cultural, dynamic, and fun working environment to learn, do, and grow.
● Opportunity to practice English/Korean, and join classes for skills training.
● Performance bonuses are awarded twice a year.
● 12 days of annual leave, several days of sick leave, and paid holiday according to the Vietnamese labor code.
● Tuition remission policy for employee's family members
● Clear path for professional growth and advancement.
● Performance review and raise every year.
Thông tin khác
Thời gian làm việc
● Working hours: 1:30 PM - 9:30 PM (Monday to Friday), 9:00 AM - 5:00 PM (Saturday - flexible)
Thông tin chung
Nơi làm việc
- - Hà Nội: Shophouse A26, Sunshine City, Nam Thang Long Urban Area (Phase 2), Phường Phú Thượng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 09/01/2026
