Account Manager (E-Commerce SaaS)

Must have:
At least 1.5 years of experience in roles such as Account Manager, Customer Success, B2B Sales, Business Development, or equivalent.
Experience working directly with business clients / brands.
Experience in upselling, cross-selling, or managing revenue-generating accounts is a strong advantage.
Strong English communication skills.
Knowledge:
Basic understanding of the Shopify / eCommerce / SaaS ecosystem.
Familiarity with key eCommerce metrics such as GMV, Conversion Rate, AOV.
Understanding of online customer behavior and business models (Dropshipping, POD, Brand).
Skills:
Strong communication and relationship management skills.
Ability to perform solution selling (consultative approach, not just transactional sales).
Strong research and customer analysis skills.
Negotiation skills and ability to design incentives (commission structures, deal terms).
Ability to manage pipeline and effectively use CRM systems.
Strong discovery skills (asking the right questions to uncover needs).
Mindset:
Growth mindset: Proactively seek opportunities to expand revenue within existing accounts.
Resilience: Comfortable handling rejection and following up strategically.
Relationship builder: Able to build long-term, trust-based relationships with customers.
Tech-savvy: Willing to learn the product deeply and confidently demo it to customers.
Proactive, responsible, and self-driven.
Nice to have:
Experience in SaaS, Shopify Apps, eCommerce, agency, or tech startups.
Strong understanding of eCommerce metrics and dashboards.
Experience in managing multi-product upsell/cross-sell.
Experience in affiliate marketing, online business, or working directly with merchants.
Existing networks within agencies, influencers, or the e-commerce community.