Account Manager (JD STAR Graduate Program)

【Job Responsibilities】 【Job Requirements】 About JD STAR Graduate Program The JD STAR Program, launched by [protected info] in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide.
This program aims to nurture talent by placing high-potential graduates in roles that support [protected info]'s fast growing business and empowering them through extensive training and coaching. As a dedicated career development platform for sustained growth, it is tailored for graduates seeking professional advancement and career achievements.
Job Responsibilities
1, Develop and maintain strong relationships with assigned clients, serving as the primary point of contact to understand their needs and requirements
2, Identify opportunities to upsell or cross-sell products/services to existing clients, aiming to increase revenue and client lifetime value.
3, Collaborate with internal teams(e.g., sales, customer service, product, operations) to ensure timely delivrey of solutions and resolve client issues effectively.
4, Monitor client satisfaction, conduct regular check-ins, and address feedback or concerns promptly.
5, Track and report on client-related metrics (e.g., sales performance, retention rates) to management, and adjust strategies based on data.
6, Assist in onboarding new clients, ensuring a smooth transition and clear understanding of products/services.
Job Requirements
1, Bachelor's degree in business administration, sales, marketing, or a related field;
2, Strong understanding of sales principles, client lifecycle management, and business development strategies.
3, Excellent communication and interpersonal skills, with the ability to negotiate, present ideas clearly, and resolve conflicts effectively.
4, Analytical mindset to assess client needs, interpret sales metrics, and develop data-driven strategies for growth.
5, Ability to work independently and in a team, manage multiple clients simultaneously, and meet deadlines in a fast-paced environment.
6, Customer-focused attitude with a proactive approach to identifying client needs and delivering solutions.
7, Chinese and English language skills are a plus.
【About [protected info]】
[protected info] (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, [protected info] has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, [protected info] is China's largest retailer by revenue.
In 2023, [protected info] reported revenues of US$152.8 billion and served approximately 600 million active customers.
【Our International Business】
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, [protected info] continues to expand in markets where our competitive strengths shine. Currently, [protected info] operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
【International Logistics】
JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters.
The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.