Account Manager

Responsibilities
The Account Manager has an integral role in business pitches and holds responsibilities for the effective onboarding of new clients.
Managing the company clients' accounts in accordance with the requirements and providing frontline support to Account Director (AD).
Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
Working with other teams, especially Strategists to find insights & provide creative inputs.
Reporting process/outputs/results to AD and delivering presentations to clients.
Responding to customer inquiries and complaints; providing specific solutions when problem/issue occurs.
Creating opportunities to grow business in terms of revenue on assigned accounts. Gaining trust and maintaining good relationships with clients.
Coaching & supervising Account Executives to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation...
Supporting AD to enforce all of ADK's policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms....
Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically.
Inspiring all the relevant teams, and solve everyone's difficulties; listen to team member difficulties and motivate them; give recognition for good performance as well as manage poor performance
Deliver training and coaching to team members to enhance their skills and knowledge in project management.
Acting as the key interface between the customer and all relevant divisions.
Job Requirements
BSc/ BA in Marketing, Business Administration or a relevant field
At least 02 years of account management role. Working at a digital agency is a plus.
Good Analytical skills as well as communication skills (oral and written)
Interpersonal and presentation skills.
Proactive, positive attitude, creative thinking, good problem-solving skills, willing to learn, adapt and operate in a dynamic and fast-moving work environment.
Be able to work under high pressure and meet deadlines.
Good knowledge of MS Office
Fluent in English
Benefits
Working Time: Monday-Friday
Competitive salary
13th salary & bonus: Upon on performance and business of the company
· 12 days of paid leave per year
Youthful & dynamic Environment, modern & civilized working conditions.
To participate in advanced training and professional skills held by the company.
Welfare regime: company teambuilding trip, training
To enjoy all other benefits under the provisions of the Labour Law.