Introduction
xolve is a strategic brand-to-market consultancy based in Ho Chi Minh City. We partner with founders and
marketing leaders to solve three critical challenges:
Clarify positioning, architecture, and brand story.
Turn strategy into concrete identity, assets, and experiences.
Deploy brand to market with a clear launch and growth plan.
The Account Manager is a key bridge between our clients and the internal team, making sure projects are clear, organized, on time, and delivering real business value.
Key Responsibilities
Client Partnership:
Serve as the primary day-to-day contact for 4-6 key accounts;
Lead kick-off, status, and review meetings; capture clear action points;
Translate client objectives into actionable briefs and timelines.
Project Management:
Build detailed scopes, budgets, and delivery plans across brand strategy, identity design, campaign roll-outs, and retainer work;
Track hours, costs, and milestones to maintain profitability.
Strategic input:
Work with Strategy and Creative Directors to shape proposals, presentations, and quarterly business reviews;
Spot upsell or cross-sell opportunities.
Quality control and quality assurance:
Review all client-facing outputs for clarity, accuracy, and alignment with approved brand guidelines;
Coordinate internal QA checkpoints to catch issues before delivery.
Financial Stewardship:
Own weekly revenue forecasts and monthly invoicing;
Monitor scope creep and negotiate change orders when needed.
Relationship growth:
Map client organizations, nurture multi-level contacts, and secure referral introductions;
Plan and host quarterly client satisfaction sessions.
Must have
3-5 years in account management or project management within branding, creative, or integrated marketing agencies.
Proven track record handling brand identity and 360° rollout projects.
Strong commercial acumen; comfortable building budgets and reading P&L sheets.
Excellent written and verbal communication in Vietnamese and English.
Confident presenter able to simplify complex ideas for C-suite stakeholders.
Competent with agency tools: Microsoft/Google Workspace, Notion/Trello, Figma, or similar.
Nice to have
Experience working with international clients or multi-market rollouts.
Familiarity with performance marketing metrics and reporting dashboards.
Exposure to agile or sprint-based workflows.
Strong eye for visual aesthetics.
Familiarity with ClickUp, Figma or similar tools.
Experience in presentations and workshop facilitation.
Benefits
Competitive salary with performance bonus.
Performance appraisals are conducted every 6 months.
Flexible working hours.
Social insurance and health insurance.
Internal training and career development, path to partnership.
Company team bonding activities.
Parking allowance.
In-house snacks.
Let's make an impact together
We believe in building brands that resonate. If you share our passion for making an impact through strategic communication, we want to hear from you.
