Admin & Customer Service

a. Key Responsibilities
- What are the 3-5 Responsibilities for this position?
- What are the most frequent and most important essential work activities, teams, and outcomes they are responsible for?
• Admin Officer
Schedule in-house and external events maintain corporate calendar and book meeting rooms
- Manage important and confidential company documents
- Manage company databases
- Provide support to clients and employees.
- Review and update office policies as needed.
- Create reports on expenses and office budgets٫ regularly.
- Manage correspondence (including letters emails and packages)٫ arrange travel and accommodations.
- Create reports and presentations with statistical data as assigned.
- Control and organize office supplies stock.
• Customer service
- Understand customer inquiries and respond professionally via appropriate channels: email, phone, and social media.
- To ensure customer's requests are attended to within the time frames to avoid any service delays
- Communicate with various departments to maintain goodwill and solve customer issues.
b. KPIs:
- What are the Key Performance Indicators this position will be measured against?
- In-house and external events
- Time to handle customer issues
c. Interdepartmental communication
- What are the primary people contacts in this job? With whom? What purpose?
How Often?
- Assistant HR Manager: Daily report
- COO: report following Job requirements-As needed
- CEO: report following Job requirements-As needed
- Finance, Sales, MKT: Cooperate with planning or build-up events, training, solving guest issue