Admission Supervisor

Job Purpose
In charge of retention and arrange students in class to achieve enrolment target, monitor customer service at centre and the company's budget and target. Monitor staff and teaching assistants' performance to make sure their performance is accurate, professional and effective.
Key Accountabilities
1. Planning Weekly and 5%
- Weekly SNS planning Monthly
- Monthly Re-sales Planning
2. Training and Development Monthly 10%
- Conduct Workshop/Training for TA and
Admission team
- Observe TA and have the plan to improve
week TA
- Admission Officer and TA Development
- Monitor and train Admission team to make
sure they follow ILA policy
3. Property management 15%
- Maintain the building in proper conditions:
tidy, clean and safe;
- Maintain all facilities and equipment in proper
conditions: clean, safe and workable;
4. Risk management 10%
- Monitor staff to make sure they deliver the
right service and process: fire management,
classroom management, building management
and handling problem.
- Manage all safety at centre
5. Inventory Daily 10%
- Responsible for appropriate forecast and
ordering of materials for centre use
6. Course administration Daily 15%
- Monitor all preparation and course delivery
process
- Monitor ILA customer care process
7. Class schedule Daily 10%
- Work closely with sales and care team to open
class and assign students in class
- Work close with sales and care team to
forecast new classes
8. TA management Daily 25%
a. Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
b. Scheduling
- Scheduling for TA
- Supporting Tasks
- Taking class when requested
- Doing cover absent when requested
- Smart Scheduling
c. Remuneration
- TA Salary/Scale
- TA Contract
- TA Excellent Award
- Leave and Termination
d. TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
KPIs
- Re-enrolment: Achieve monthly (50% portfolio)
- Revenue: Achieve monthly target (20%
portfolio)
- Arrange students in class: Achieve monthly
enrolment target (20% portfolio
Staff turnover rate: Achieve KPIs that set yearly
(10% portfolio)