Admissions & Customer Care Officer (6-Month Maternity Leave Cover)

I. JOB DESCRIPTION
• Contact potential customers using existing data;
• Study the needs of each customer to provide essential information about the school in both Vietnamese and English;
• Work with Marketing Department to organize admissions fairs and parent workshops;
• Provide consultation for, convince and enroll new pupils;
• Coordinate with School Managers to implement entry procedure and activities targeting pupils, ensuring accuracy and admission progress;
• Perform enrollment procedure for new pupils and make sure their portfolios are fully updated;
• Enroll pupils in extracurricular clubs as assigned by leader;
• Propose ideas on admission campaigns and strategies.
• Receive and handle customer requests in all forms (face to face, via email or telephone), ensuring that response is provided within the prescribed time limit;
• Record requests and responses on CRM and contribute ideas to develop the CRM system;
• Proactively take care of parents and pupils according to guidelines, ensuring their access to the latest information and parent satisfaction;
• Ensure school/system notifications and messages are fully and promptly conveyed to parents.