Admissions Manager

Specific Responsibilities:
1. Admissions Management
- Oversee the process for all admissions enquiries - ensuring the processes are timely, effective, and efficient.
- Follow the NLCS best practice admissions management processes to ensure that all families are nurtured from enquiry through to registration and assessment.
- Ensure that the assessment processes are well timed, managed and a personal and positive experience for pupils and parents alike, taking every opportunity to positively influence decision making throughout the assessment and offer process.
- Ensure accurate forecasting of pupil numbers. Regularly monitor and report on Admissions KPIs and pupil forecasts, taking action to address projected gaps in enrolment and working with the DMA and Marketing Manager on intervention strategies and tactics.
- Manage the annual plan of school recruitment and retention events, working closely with the Head of School to design first class customer experiences.
2. Data management
- Implement and manage a system of regular forecasting of admissions figures.
- Oversee the administration of the admissions database, ensuring that all information on the enquiry form and in subsequent interactions by phone, email or in person is captured and recorded to facilitate proactive admissions management.
- Track, manage, analyse, and report on all elements of the admissions process including enquiries, visits, registrations, assessments, new joiners, and premature leavers using ISAMs.
3. Relationship Management
- To be the face and voice of NLCS, providing a welcoming, warm, professional, and efficient point of contact between prospective parents and the school.
- Ensure that all front of house staff and those involved with admissions and assessment, offer a consistently warm welcome and outstanding customer care, offering advice and training where necessary.
- Oversee communications with prospective parents by telephone, email, and letter and at school events.
4. Safeguarding Responsibilities
- To comply with safeguarding policies, procedures, and code of conduct.
- To demonstrate a personal commitment to safeguarding and student/colleague wellbeing.
- To ensure that any safeguarding concerns or incidents are reported appropriately in line with the policy.
- To engage in safeguarding training when required.
5. Person Specification
* Essential:
- Bachelor's degree or higher in Business Administration, Service Management, or other economic related fields, with years of studying abroad.
* Skills:
- Commercial awareness.
- Excellent analytical and numerical skills.
- Excellent social and presentation skills.
- Excellent level of written and spoken English.
- Ability to establish and
maintain good professional relationships with all stakeholders - pupils, parents, and colleagues.
- The ability to take both a strategic overview and hands-on approach.
- Ability to adopt a flexible approach to working and supporting other areas of the school when required.
- Ability to manage multiple prospects.
- Ability to work at fast pace.
- Customer Relationship Management.
- Organized and resourceful.
* Experience:
- Experience within a customer service industry where delivery of the experience is paramount to success.
- Experience of a sales-led environment.