[AEON NGUYEN VAN LINH] CS - CASHIER - OMNI CHANNEL DIVISION LEADER
Primary Objective:
- Overall manage service section of Customer Service Department in providing efficient, satisfactory
- Leader Cashier is responsible for effectively training, supervising, and directing subordinates through daily cashiering activities to ensure smooth operation and enhance customer's shopping experience
- Responsible for monitoring online orders to achieve online Sales target, delegate job to staff to monitor, confirm orders and customer service for better sales approach.
- Handle online order in daily basis to complete all orders in time with effective quality of work. Escalate of all problems/ complains to assure they are satisfactory resolved.
JOB DESCRIPTION
1. Customer Services activities (20%)
- Issue CS management standard of AVN be applied properly by CS staff
- Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
- Resolve customers' complaints and follow up until the case is close
- Assist subordinates in difficult/complicated cases at Cashier counters.'- Monitor all kinds of CS section's reports.
- Identified & timely report to SM about cashier complain case
- Improve service of all departments.
2. Cashier activities (20%)
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Store Manager.
- Assist subordinates in difficult/complicated cases at Cashier counters.
3. Online Sales & management (30%)
- To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work.
- To ensure all customers' inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
- Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
- Follow up and take actions to achive target sale.
4.Manpower Management (10%)
- Plan Monthly Division's duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff (s)' attendance and attire.
- Approve duty roster, shift plan raised by Group Leader(s).
- Be responsible for Group Leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit
5. Rules and Regulations (10%)
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
6. Other duties (10%)
- Opening & closing store, balancing safe room.
- Be on duty and act as Store Manager's roles when Store Manager's not present at work (i.e. is on leave or on business trip).
- Other tasks or responsibilities as assigned by Store Manager.
JOB REQUIREMENTS
- University/College
- At least 3 years experience, including 1 year experience as Chief Cashier or 2 years experience as Group Leader - Cashier in Supermarket/ Shopping center
- Minimum 2 years experience is customer service
Preferred skills:
- Good communication skill.
- Good command of verbal English
- Have a polite, tactful and friendly attitude
- Have good understanding of the needs of customers
- Teamwork skill: Actively promote team work.
- Service orientation: customer service minded
- Leadership: Acting leadership by example.
- Persuasion: Ability to persuade others in specific situations.
- Computer literate: Word, Excel, PowerPoint
- Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
Please send CV to Ms. My -
Subject: [AEON NGUYEN VAN LINH] Fullname - DL CS - CASHIER - OMNI CHANNEL
