Agency Operations & Digital Content Supervisor

Job Scope / Position Summary
The Agency Operations & Digital Content Supervisor will act as a liaison between back-office operations and the front-line agency. This position exists to streamline agency management through accurate reporting and cross-departmental coordination, while simultaneously providing Sales Agents with high-impact visual designs, social media content, and internal communication materials.
- Boost the digital presence and engagement of Sales Agent by providing social media content, visual designs and sales materials.
- Coordinate cross-functional initiatives involving Sales, Marketing, IT, Operations, Compliance, and external vendors.
- Ensure timely, accurate data analysis and reporting to keep management informed and support strategic agency operations.
Main Responsibility Key Result Area
1. Provide hands-on support and execute operational projects aimed at
empowering and transforming Agency force.
2. Actively participate in planning, organizing, and executing various events,
workshops, and joint activities for the Agency channel.
Collaborate and coordinate closely with different internal departments to
ensure all joint channel activities are executed flawlessly.
3. Implement dedicated branding and promotional activities specifically tailored
for individual Agents and General Agency (GA) offices to boost their digital
presence.
Manage and curate digital content, design Key Visuals (KV), and create video
materials while overseeing relevant communication pages/channels.