Agent - Ocean Export Customer Service (1-year contract)

Job Description
Expeditors Ho Chi Minh City is recruiting Agent - Ocean Export Customer Service (1-year contract) as below:
Summary Description
Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.
Notice: 1-year contract
Responsibilities & Duties:
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Ocean Export files.
- Ensure timely clearance and delivery of freight to customers for all shipments.
- Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
- Ensure accurate and timely client and vendor billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
- Meet KPI standards, as per the company's procedures.
Support the Supervisor/ Manager in the following areas:
- Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other company reports where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with your team.
Qualifications
- Graduated student from University/ College or equivalent combination of education and experience
- Experiences and understanding of ocean documentation process a plus.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Willing to put in extra hours, as required.
- Well-organized, innovative, self-motivated.
- Able to work in the team, under high pressure and tight deadline.