Mô tả công việc
As part of the country level customer service team this role is primarily accountable for providing our customers with a consistent and positive experience when dealing with CEVA. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with CEVA customer service and operational excellence guiding principles.
Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. This role is at the front line of putting the customer firmly back at the heart of the organisation and becoming truly customer centric in our approach. Delivering on our service promise; the role is accountable for customer and operational excellence which focuses on enhancing the customer experience through consistent and seamless delivery of great customer service.
Key Accountabilities
• Monitor daily booking volumes and plan effective shipment consolidation to optimize cost and flight utilization.
• Ensure compliance with company core carrier strategy and volume commitments.
• Proactively monitor flight schedules, departures, and arrivals, providing timely updates to Customer Service and Operations teams.
• Manage and control airline space allotments in line with BSA and CPA contracts to ensure capacity availability and utilization.
• Build and optimize BUP to achieve the most cost-efficient operational outcomes.
• Prepare and submit regular market and capacity reports to management, including space trends, rate movements, and performance insights
Yêu cầu
Essential
Education & Qualifications
Experience
• Strong People Management Skills
• Ability to coordinate, plan and monitor at national level Air projects
• Strong background in process design and execution
• Experience within Air Operations
• Experience within Finance and Administration
• Strategic exposure necessary
Quyền lợi
Thưởng
Attractive package
Chăm sóc sức khoẻ
Health Care
Hoạt động nhóm
Multinational working enviroment
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Operational Excellence, Stakeholder Management, Air Freight Logistics, Problem-solving
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 7th Floor, Kinh Do Tower - 292 Tay Son Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 04/06/2026
At CEVA Logistics, we are not just a leading global supply chain solutions provider; we are a community of innovators, collaborators, and problem-solvers. With a presence in over 170 countries and a workforce of more than 110,000 dedicated employees, we understand that our people are the key to our success. Join us on a journey where you can take bold steps in your career and embrace the opportunities for growth and development that await you. Dare to grow with CEVA Logistics and help shape the ...
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